Schedule Subject to change


Monday, November 18, 2019
2:00  – 4:00 p.m  Networking Focus on Practice Management
6:00 – 8:00 p.m. Welcome Reception


Tuesday, November 19, 2019
 7:00 – 8:00 a.m.  Breakfast & Networking 
 8:00 a.m. – 9:00 a.m.  SCTC Conference Welcome & Introductions     
 9:00 – 9:45 a.m.

 Keynote Speaker, Eric Krapf

Industry perspective from the General Manager of Enterprise Connect and Publisher of No Jitter.

 10:00 – 10:45 a.m.             

Digital Experience and its Impact on Customer Experience
Jamshid Rezaei, Mitel

A CIO’s digital transformation journey!  Learn how multiple disparate acquisitions were strategically folded into a coordinated digital strategy to increase efficiency and improve enterprise operations

 11:00 – 11:45 a.m.

Consultant Round Tables

    • TEM/Audit
    • Cloud Data Centers (AWS, Google Cloud Platform, Azure,…)
    • UC/UCaaS
    • Contact Center/CX
    • SD-WAN/WAN/Carrier
 11:45 a.m. – 12:05 p.m. VAC Session - Sprint
 12:05 – 1:15 p.m.  Lunch 
 1:15 – 2:00 p.m.      VAC Sessions - Norstar Networks, Xmedius
 2:15 – 3:00 p.m.    

What a True Enterprise Solution Should Look Like
Cyrus Nooriala, Cywest Communications

Traditional IT models are changing.  Today’s industry is made up of disparate vendors resulting in awkward data solutions combined with inadequate SLA’s. A true enterprise solution should incorporate several critical elements to build a comprehensive SLA over all domains of the data solution and providing clearer insight over impact to the core business. 

 3:15  – 4:00 p.m.

How to win more consulting engagements in a competitive landscape
Chuck Vondra

This session, presented by Communication Strategies Chuck Vondra will be an expanded version of the webinar presented 9/10/19 and will focus on key sales strategies for increasing consultants engagement success

4:00 - 4:45 p.m.

How Consultants Have Adapted Processes and Practice Focus to Stay Relevant in our Rapidly Changing Industry
Steve Leaden

Today’s UC and CC markets are changing dynamically. UCaaS is front and center, SD-WAN is changing the data network landscape, overnight.  What does it take for a consultant to survive, and prosper, in today’s dynamic environment? Come to this session, in a panel discussion format, and learn and get insights from fellow consultants with strategies they’ve used to survive, stay relevant, and grow in our rapidly changing market.  This session will provide you key take aways you can immediately implement in your own consulting practice - you won’t want to miss this!

 6:00 p.m. – 8:00 p.m.      Consultant Appreciation Night, presented by the VAC     


Wednesday, November 20, 2019
 7:00  – 8:00 a.m.      Breakfast & Networking
 8:00 – 8:45 a.m.

Kevin Butler, Vertical Communications

This session will provide a partner perspective of the various vendors' approaches to SD-WAN, including a strong understanding of when SD-WAN brings value to client applications and best practices when recommending SD-WAN to your clients.

 9:00  – 9:45 a.m.  VAC Sessions - Altivon LP, Mitel Inc.
 10:00  – 10:45 a.m.

 CIO Panel
Gary Czubak, Association of IT Professionals - Chicago Chapter

Join our panel of CIO’s/CTO’s for a lively discussion that will delve into understanding the role of the CIO, how and when they use of consultants, and how telecom and networking fit into their priorities and concerns within their organizations. 

 11:00 – 11:45 a.m.

 Transformation Journey from Distributed Telecom to a New Way of Communicating - Saving Money Along the Way 
Greg Pittman & Amy Goldsberry, Pittman & Associates

How we helped move an international company's offices from a mix of traditional PBXs and VoIP to VoIP using almost excelusively cell phones.  We will provide information on the cost savings achieved and the process followed - with perspectives on impact to accounting, technology, and user behavior.

 12:00 – 1:15 p.m.  Lunch with Martha Buyer
 1:15 - 2:00 p.m.  VAC Sessions - Avaya Inc., VOIP Networks
2:00 - 2:45 p.m.

Building 21st Century Cloud Networks 
Patrick Flanagan, Norstar Networks

For a truly successful cloud-based voice deployment, considerations go beyond just the UCaaS solution.  For best performance, the underlying network needs to be optimized as well.  We will discuss some of the technical best practices that should be part of a migration to the cloud as well as the financial and business considerations of moving to the cloud.  

 3:00 - 5:00 p.m.  SCTC Membership Meeting 
 6:00 - 9:00 p.m.  Evening Event w/ the SIP TONES



Thursday, November 21, 2019
 7:00 – 8:00 a.m.  Breakfast & Networking
 8:00 – 8:45 a.m. 

Concurrent Session

Digital Transformation - from a backoffice function to boardroom priority (contact center)
Jitender Singh, Conduit Global

Learn about current industry trends on how some of the leading companies are transforming their Contact Center/CX through intelligent deployment of of available technologies to drive efficiencies and enable greater customer centricity through powerful analytics.

 8:00 – 8:45 a.m. 

Concurrent Session

The Cloudification of IT – how it impacts Audit and TEM; Creating new opportunities for Consultants
Denise Munro, CRG

This session will delve into why moving to the cloud creates new challenges and opportunities for Consultants in the Audit/TEM space.  Telecom costs are only a part of IT expenses.   We will look at what the changes are, what clients are buying and what strategies can you use to help client optimize their IT costs.   

  9:00 – 9:45 a.m. 

VAC Sessions - Sharpen, Cisco

 9:45 - 10:30 a.m.

IoT - Bringing IT and Facilities Together
Cheryl O'Brien, Technology Management Corporation

The age of the separation of Facilities from Information Technology is quickly ending with the introduction of Building Automation Systems and the Internet of Things. With this new age of convergence, Cyber Security is of top concern for institutions of all sizes. We'll discuss how this new age of convergence relates to current Cyber Security concerns and will give a case study with one of the largest organizations in the world.

10:45 -11:30 a.m.

 VAC Sessions - Genesys, Cywest Communications

11:30 - 12:15 pm

7 Things You Should Know Before Working with Local Governments
Dan Aylward, Abilia

Most Local Governments want long term partners since they don’t have the in-house knowledge and expertise SCTC Members have.  This session will help you find and win them as clients, simplify the process of getting repeat business, and understand the technology unique to them.  Learn from our 15 years of experience so you can be more profitable in working with Local Government.

 12:15 - 12:45 p.m.  Locknote Address     
Jon Arnold - Analyst 
 12:45 p.m.    Conference Closing – Boxed Lunch