SCTC San Diego 2021 – Schedule at a Glance
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MONDAY, NOVEMBER 1, 2021

9:00 AM - 3:00 PM

Tennis at Coronado

9:00 AM - 3:00 PM

Golf at Coronado

6:00 PM - 9:00 PM

Welcome Reception – Wyndham Hotel

TUESDAY, NOVEMBER 2, 2021

7:00 AM - 8:00 AM

Breakfast and Networking – Wyndham Hotel

8:00 AM - 9:00 AM

Welcome and Introductions - with Chuck Vondra, Communication Strategies

9:00 AM - 9:50 AM

Keynote -The Opportunities Ahead. Helping Our Clients Thrive in Today’s Changing Landscape - Brad Cleveland,

9:50 AM - 10:05 AM

Break

10:05 AM - 10:25 AM

Sponsored Session - Sharpen

10:25 AM - 11:00 AM

Could AI Really Replace your Contact Center agents? 
Robert Lee Harris, Communications Advantage, Inc.

11:00 AM - 11:20 AM

Sponsored Session - Mitel Inc.

11:20 AM - 11:35 AM

How to Use Video to Drive Traffic to Your Web and Social Media Sites Robert Cassard, Voodoo Marketing

11:35 AM - 12:15 PM

AEX Consultant Panel Discussion - Denise Munro, CRG Telecom Inc

12:15 PM - 1:20 PM

Lunch– Wyndham Hotel

1:20 PM - 2:15 PM

Technology Leadership Panel - Chuck Vondra, Communication Strategies

2:15 PM - 2:35 PM

Sponsored Session - Twilio  ,

2:35 PM - 3:10 PM

911 Calls, Remote work and Beyond the PBX - Mark Fletcher, 911Inform

3:10 PM - 3:25 PM

Break

3:25 PM - 4:00 PM

Making Contact Center Data Actionable with Active Call Resolution
Aaron Feinberg, Centricity and Ric Kosiba, Sharpen

4:00 PM - 4:20 PM

Sponsored Session - Avaya, Inc.

4:20 PM - 4:55 PM

The Move to UCaaS and CCaaS - Tales from the Trenches 
Elizabeth English, EE and Associates, LLC

4:55 PM - 5:00 PM

Wrap Up / Announcements

5:00 PM - 6:00 PM

Free Time

6:00 PM - 8:30 PM

VAC Dinner – Wyndham Hotel

8:30 PM - 10:00 PM

SIP Tones

WEDNESDAY, NOVEMBER 3, 2021

7:00 AM - 7:45 AM

Morning Fitness Activity

7:00 AM - 7:45 AM

Improvisation Techniques for Consultants (Alternate AM Activity) Roberta J Fox, 911 Tech Advisors, div. of FOX GROUP Technology

8:00 AM - 9:00 AM

Breakfast and Networking – Wyndham Hotel

9:00 AM - 9:50 AM

Keynote - Smart & Safe Cities: Technologies Connecting and Securing Today’s Wired World - Darin Andersen

9:50 AM - 10:10 AM

Sponsored Session - Vertical Communications,

10:10 AM - 10:30 AM

Break

10:30 AM - 10:50 AM

Sponsored Session - ConvergeOne

10:50 AM - 11:25 AM

The 5 Keys to Public Sector Success 
David Duhn, Sourcewell formerly NJPA

11:25 AM - 11:45 AM

Sponsored Session - Extreme Networks

11:45 AM - 1:15 PM

Lunch and Regulatory Review 
Martha Buyer, Law Offices of Martha Buyer, PLLC

1:15 PM - 1:50 PM

Speed Networking - Art Yonemoto, Yonemoto & Associates

1:50 PM - 2:10 PM

Sponsored Session - Vonage

2:10 PM - 2:30 PM

Break/Transition

2:30 PM - 4:15 PM

Business Meeting/Elections

4:15 PM - 5:15 PM

Free Time

5:15 PM - 9:30 PM

Dinner Cruise – Hornblower Cruises, San Diego Harbor

THURSDAY, NOVEMBER 4, 2021

7:30 AM - 8:30 AM

Breakfast and Networking

8:30 AM - 8:50 AM

Sponsored Session - Bandwidth

8:50 AM - 9:25 AM

Speed Networking - Art Yonemoto, Yonemoto & Associates

9:25 AM - 10:05 AM

Agents: Friend or Foe -How to Respond to the "New" Competition  Stephen M. Leaden, Leaden Associates, Inc. and BCStrategies.com Expert

10:05 AM - 10:35 AM

Break

10:35 AM - 10:55 AM

Consultants, Customer Success, and Driving Better Outcomes 
Joe Rubio, Genesys

10:55 AM - 11:30 AM

From Project Management to Project Oversight - The Essential Pivot Communication Strategies Team

11:30 AM - 12:00 PM

Locknote - Jon Arnold, J Arnold & Associates

12:00 PM - 12:10 PM

Rafffle

12:10 PM - 1:00 PM

"Brown Bag" lunch – Wyndham Hotel