Understanding the Evolution of Endpoints by Barbara A. Grothe

Understanding the Evolution of Endpoints

From desk phones to softphones, mobile UC clients, and headsets, endpoint options abound.

It has been five years since our first "no desk phone" deployment with a 750-user client installing Microsoft Lync 2013. The enterprise was forward-thinking and the CIO was adamant that this deployment would be heavy on "collaboration tools" and light on desk phones. Obviously, five years ago this was a bold move, but its dictum from the top meant that employees would 'play along.' The word was out -- employees would receive headsets only and desk phones were "gone." The result? Only two out of the 750 employees retained desk phones; 748 Bluetooth headsets were deployed and the cultural shift to UC was underway.

Five years later, the UC environment at this organization looks slightly different. Although aggressive at the outset, approximately 20% of company employees now have their desk phones back and the rest of the users have had their headsets replaced with newer, even more user friendly models. The organization is now looking at Microsoft Skype for Business in the cloud to replace their on-premises Lync versions. Hmmm, what will the endpoint decision be in the cloud era?

Barbara Grothe

Barbara A. Grothe, CTP, is a Sr. Consultant with The BAZ Group based in Toledo, OH. She received her CTP...
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