Should the Mitel Purchase Offer Impact My Consideration of a ShoreTel System? By Melissa swartz

What impact do the ongoing Mitel/ShoreTel acquisition developments have on an organization’s communications systems procurement?

I'm working on a project in which the client will be acquiring a new UC system. It's done the due diligence and narrowed the field to three contenders, one of which is ShoreTel. Last Monday it hears the news that Mitel made an offer to buy ShoreTel and even though the company's board has since refused the bid, the looming question remains: What impact does this news have for organizations that are considering the purchase of a ShoreTel system?

With most acquisitions, the purchasing company initially says, "We don't want to make a lot of changes." But within a year or so, it usually changes many things anyways. Typically, we changes to personnel, followed by changes to the product and possibly the distribution strategy. Mitel has been making adjustments to its distribution channel over the past 2-3 years, so it's reasonable to anticipate some churn here.

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