It's easy to complain about the phone companies. And it's ironic that, as "communications" companies, it's so darn hard to communicate with them.

In all fairness, they are struggling to address changes in technology and in behavior while still meeting their obligations to make a profit for their shareholders. Networks are migrating away from copper to fiber, from wired to wireless, and from circuit switching to packet (IP) switching. ILECs (Incumbent Local Exchange Carriers) are caught between requirements to support legacy networks and the need to invest in new technology.

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