Over the past few years, we’ve assisted a number of clients who are upgrading from an older telephony platform to a more modern unified communications solution. When choosing between cloud and premises-based solutions, most of our clients face the same dilemma. There are advantages and disadvantage of each, with neither being a perfect fit. Just like with Goldilocks, one is too “cloudy,” the other is too “premisey,” while the third “just right” option is hard to find.

 

For the purposes of discussion, we are generally referring to premises-based solutions or those privately hosted in the customer data center that are typically leased or purchased under a Capex model. Most vendor contracts for Capex solutions allow for refinement and customization to support specific requirements, including those covered by an RFP.