Considering the expression “a camel is a horse designed by a committee,” perhaps the perfect UC tool is a unicorn -- a completely mythical product designed by marketing committees.

 

Wikipedia uses 73 words to define unified communications and lists 18 communications functions that are integrated under UC. Despite this, many UC vendors continue to tell us that they have the one-and-only communications and collaboration tool required, because this tool will meet all user needs. Although UC&C tools can improve productivity and sometimes even be transformative, the current products and the state of the industry prevents UC from living up to the definition of making communications “uniform or whole.”