Alex Martinez, Senior Product Marketing Manager, from OpenText will be presenting on “Put customers at the heart of your DXP”.

Every interaction with a customer can make or break your relationship.  In this session, we draw on real-life scenarios from customer service agents worldwide to illustrate the power of including your call center and customer communications technologies in your Digital Experience Platform (DXP) solution.  Learn how to create friction-free experiences from the first point of contact to ongoing retention communications.

Anthony Di’Cicco, Senior Director Solution Consulting and Steven Infante, Managing Director, Global Systems from Five9 will be presenting on “The New “Front Door” to the Business”.

As e-commerce grows at an explosive rate, often the consumers’ first interaction with a company is when they call into the contact center. Per CEO of Five9, Rowan Trollope, “The contact center is the new front door to the business”. Historically those interactions have been unimpressive at best. Five9 is a born in the cloud leader that provides market leading solutions to support clients’ CX journey and make those customer interactions substantially better.  

The Five9 team will share with you our story that spans from rock solid contact center capabilities and deep CRM integrations through conversational AI and automations.  Don’t miss this important dialogue, so you can help your clients deliver the best in customer experience for years to come.