GENESYS KICKS OFF NEW SUCCESS MODELS OF BUSINESS IN 2018 Innovative Subscription Pricing and Customer Success Options

 The new consumption model brings flexibility for on-premises and cloud customers by offering subscription and customer success options for PureConnect(tm) and PureEngage(tm). Genesys PureCloud(r) the company's cloud-only solution, is already available as a subscription.

 Subscription allows organizations to "lease" with more flexibility and at a lower up-front cost - avoiding the large initial capital expenditure associated with the traditional perpetual licensing model. It also offers contact centers the latitude to temporarily increase capacity to better handle bursts of high demand, and to adjust their mix of licenses to meet changing needs. Companies benefit from reduced risk and faster time-to-value, as well as having a migration path to the cloud.

 With subscription, PureSuccess provides customers even greater return-on-investment by bundling services based on the level of involvement and assistance an organization needs from Genesys. PureSuccess combines knowledge, tools, and engagements from the company's business consulting, professional services, education and customer care functions to provide full-journey assistance, as well as the flexibility to tailor each offer to achieve specific outcomes.