Don't Forget People Piece of New Technology Deployments by Melissa Swartz
Don't Forget People Piece of New Technology Deployments
Taking time to create and implement a good end-user training program is an essential step not to be overlooked.
We heard the word "experience" a lot last week at Enterprise Connect 2017 in Orlando, Fla., mainly in terms of either a user experience or a customer experience. The discussions centered mostly around the use of technology in creating a favorable experience.
But technology is only one aspect of a user experience. I believe that taking the time to create and implement a good end-user training program is an essential step in rolling out new technology in a business environment.
Melissa guides enterprise business clients through the complex process of finding the right communications solutions for their business, and getting... Read Full Bio >>
