The role of corporate culture in multinational IT transformation

While the current political climate gives the appearance of more separation between countries, many global companies are choosing to consolidate at least some part of their IT and communications infrastructure.

Today's technologies offer a flattened approach to distributed communications, which was unapproachable until recently. Organizations can choose to host services in data centers geographically dispersed around the world, provide seamless follow-the-sun contact center support, and gain efficiencies through standardization and centralized support models. While the advantages of standardizing onto a global platform are attractive, getting there can be daunting.

As with any successful program, breaking the transformation into manageable bites is key.

 Elizabeth (Beth) English is the founder and lead consultant of EE and Associates, LLC. She brings more than 30 years...
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