Successful SIP trunking implementations start with organizational planning and effective communication.

The promise of SIP trunking has been touted for years: You'll save money! It's easy to manage! It's flexible! It offers better business continuity! While this all may be true in theory, the reality is that an integrated approach and careful planning are required to achieve these results. It's not as simple as order it and call it a day.

In a traditional circuit switched environment, you call the carrier, order the service, the service is delivered to your demarc in some reasonable (or unreasonable) timeframe, you cross connect it to your PBX, and you are off and running. Some minor tweaking of signaling protocols or timing is sometimes required, but other than that, the process is relatively painless.

Elizabeth (Beth) English is the founder and lead consultant of EE and Associates, LLC. She brings more than 30 years...
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